If you can hear your TV but the screen is black, dim, or only shows a faint shadow, the most common causes are a failed backlight LED strip or a T-Con (timing controller) board. Both are repairable in-home. We diagnose in your living room and give you a written quote before any work begins.
“Black screen” covers a few different symptoms. Before our tech arrives, it helps to know which one you’re seeing — it speeds up the diagnosis.
About one in twenty black-screen calls turns out to be something the homeowner can fix in a minute. We’ll save you the trip.
Our tech arrives with a flashlight, a multimeter, and a stocked set of LED-strip and T-Con parts. We open the back, test the backlight voltage rails, and confirm whether it’s strips, T-Con, or panel. The diagnosis takes 15–25 minutes. If the right LED strip or T-Con board is on the truck, we replace it the same visit. If not, we order the model-specific part on the spot and schedule a follow-up to install — no additional service-call fee.
Prices include parts and labor. Final number depends on brand, size, and exact failure. We quote in writing before starting.
If the panel itself is the failure (rare, but it happens on older sets), replacement panels cost more than a new TV. We’ll tell you that on the phone before booking. Backlight and T-Con failures — which is the vast majority of black-screen calls — are very much worth fixing.
All major brands — Samsung, LG, Sony, TCL, Hisense, Vizio, Panasonic, Sharp, Philips, Insignia, Toshiba, Element. LED, OLED, QLED, mini-LED, plasma, 4K, 8K. From 32″ bedroom sets to 85″ home-theater displays.
In-home service across Chicago and every suburb within a 45-mile radius, including Lincoln Park, Lakeview, Wicker Park, Naperville, Oak Park, Evanston, Schaumburg, Aurora, Joliet, and every town in between. Next-day appointments are typical.