Common TV repair questions.

Most in-home repairs land between $140 and $360, parts and labor included.

Typical ranges: power-board repairs $180–$280, backlight LED strip replacements $220–$360, T-Con board replacements $160–$320, HDMI/input panel repair $140–$210, speaker/audio repair $120–$190.

Our flat-rate diagnostic is credited toward the repair if you proceed.

Yes — we charge a flat-rate diagnostic fee. It’s credited toward the cost of the repair if you proceed. If you decide not to repair, you only pay the diagnostic.

We quote the diagnostic amount on the phone before booking, so there are no surprises.

Major credit cards, debit cards, Venmo, Zelle, Apple Pay, and cash.

We send a written receipt by email or text. Payment is collected after the repair is complete and verified working.

No — our rates are the same Monday through Saturday 8am to 8pm, and Sunday 10am to 5pm. We charge a single trip fee regardless of when the appointment is.

Chicago and every suburb within a 45-mile radius. That includes all of Cook County, plus DuPage, Lake (IL), Will, Kane, McHenry, and parts of Kendall County.

We have dedicated service pages for 240+ towns and Chicago neighborhoods — see the full list.

Next-day appointments are typical across the service area. We confirm an arrival window the day of service and notify you when the technician is en route.

We don’t promise same-day service. If a slot opens up the same day we’ll offer it, but we don’t want to set an expectation we can’t keep.

Monday through Saturday 8am to 8pm, and Sunday 10am to 5pm.

Calls are returned during those hours — usually within an hour.

Yes — we need an adult (18+) home to authorize the diagnostic and any repair work. We don’t enter unoccupied homes.

If you can’t be home, a roommate, family member, or building staff with your authorization is fine.

Our tech arrives within the confirmed window, opens the back of the TV, and runs a structured diagnosis — voltages, capacitor health, board-level testing. That takes 15–25 minutes.

You’ll get a written quote before any work begins. If the part is on the truck, the repair is done same-visit. If we need to order a model-specific part, we schedule a follow-up at no additional service-call fee.

Most repairs are completed in 60–90 minutes from arrival to TV back on the wall, including diagnosis.

Backlight LED strip replacements take longer (the panel has to come out of the chassis) — usually 90–120 minutes.

If the part needed isn’t on the truck, we order it on the spot and schedule a follow-up appointment to install.

There’s no additional service-call fee for the return trip — you only pay the original trip charge plus the cost of the part and labor on the second visit.

Yes. If we diagnose your TV and you decide not to proceed with the repair, you only pay the flat-rate diagnostic fee. No pressure, no upsell.

We’d rather tell you honestly when a repair doesn’t pencil out than push you into spending money on a set you’d be better off replacing.

90 days on parts and labor for any repair we perform. If the same issue comes back during that window, we come back free — parts, labor, and trip all covered.

We document the specific part and serial number replaced, so warranty claims are simple.

The 90-day warranty covers the specific repair we did. If a different, unrelated failure happens later, that’s a new repair.

We’ll diagnose it honestly — and if it’s a known weak point on your model, we’ll tell you up front.

Rule of thumb: if the repair is under 50% of a new TV’s price and the set is under 7 years old, repair pays off.

For a $1,200 65″ QLED, a $280 power-board fix is a clear win. Our diagnostic tells you the exact number before you commit, and we’ll be honest if it doesn’t make financial sense.

Yes — we’d rather save you a service call than upsell a repair that doesn’t pencil out.

If your TV is more than 7 years old and needs a $400+ board, we’ll often tell you on the phone before booking. We do this because it builds trust, and trust drives the rest of our business.

Replacement panels for cracked TVs cost more than buying a new TV of the same size — almost always.

A 65″ OLED panel runs $1,400–$2,200 in parts alone; a new 65″ LG B-series OLED is $1,200–$1,800. The math doesn’t work. We’ll tell you that on the phone and save you the service-call fee.

See our cracked screen page for full details and alternatives.

Sometimes. If only the power supply is damaged, replacement may be economical. If water has reached the panel or main board, replacement is usually not worth it.

We diagnose in-home — if the damage is too extensive, you only pay the diagnostic, not the full repair.

Surge damage typically takes out the power supply first, sometimes the main board too. Power supply repairs are routine ($180–$280). If multiple boards are damaged, the cumulative cost can approach the price of a new TV — we’ll quote the full picture before any work begins.

If you have homeowner’s or renter’s insurance, surge damage may be covered. Worth a quick check before paying out of pocket.

Yes — business-licensed and carrying general liability insurance. If our tech damages your TV or anything in your home during a repair, we’re covered.

No — opening a TV is a standard part of every repair. Our techs do it daily and use the correct service procedures. We’re covered by liability insurance if anything goes wrong.

We reseat all the panel cables and re-secure the back exactly as we found it.

New parts whenever possible — sourced from the original manufacturer or authorized parts distributors.

For discontinued models where new parts aren’t available, we use tested working-pull components and disclose that on the written quote before any work begins. Either way, you get the 90-day warranty.

We can repair wall-mounted TVs, but we need back-panel access to open the set. Please dismount or tilt the TV away from the wall before our tech arrives, or have someone available to help during the appointment.

If you can’t dismount it yourself, let us know on the phone and we can plan accordingly.

We don’t haul TVs as part of our standard service.

Best Buy offers free electronics recycling (any TV up to 50″). Most Chicago suburbs have municipal e-waste recycling drop-off events. We can recommend the closest option based on your ZIP.