No salesperson trying to upsell you a service plan. No drop-off depots. Just an in-home tech, an upfront quote, and a 90-day warranty on the repair. Here’s how we work and what to expect.
These aren’t marketing promises — they’re the actual rules I run the business by.
You get a written, all-in price after the diagnostic. No surprise charges, no “well, while I was in there…” add-ons. If we find a second issue, we tell you and you decide.
Some sets aren’t worth fixing. If the cost of the repair gets within 60% of the cost of a comparable new TV, we say so — even though it costs us the job.
If the same fault comes back within 90 days, we re-do the work at no charge — parts and labor. We document everything with the original invoice so there’s no argument about scope.
You get a 2-hour arrival window the day before, a text when the tech is en route, and a real ETA. If we’re running late, you hear it from us first — not after the window has already passed.
You don’t need to unmount a 75-inch TV and load it into the back of a sedan. We bring the bench to your living room. That also means we see exactly how the TV is installed, what HDMI sources it has, and what the actual symptoms look like in your environment — not on a workshop wall.
A lot of repair shops warranty only the part — so if the labor caused the issue, you’re back to paying for diagnosis. Our 90-day warranty covers parts and labor on the original repair scope. If the same fault returns, the next visit is on us.
You came here because something broke. We fix it, we warranty the fix for 90 days, and we leave. If something else breaks later, you call us again — or you don’t. We’re not trying to enroll you in anything.
We don’t franchise out, license our name, or share trucks with other regions. Every repair is done by someone who lives here, knows the neighborhoods, and isn’t going to disappear next quarter because a national parent company restructured.