A few quick things to do before the tech arrives. Nothing complicated — just makes the appointment faster, the diagnostic more accurate, and the repair less likely to bump into surprises.
Someone authorized to approve the diagnostic and any repair work has to be present. We don’t enter unoccupied homes. If you can’t be there, a roommate, family member, or building staff with your written permission is fine.
We need room to set down a parts case, tilt the TV (or lay it screen-down on a soft surface), and work without bumping anything. If it’s wall-mounted, the back has to be accessible — move shelves or furniture pinned against the wall.
The original remote (even if it’s the problem), HDMI cables, and any source devices (cable box, Roku, game console, etc.) make the post-repair test go faster.
If your TV is a smart TV and the symptom involves apps, streaming, or connectivity, we’ll need to test the Wi-Fi after the repair. Knowing the password upfront saves 5–10 minutes of digging.
Did it start after a storm? After you moved? After firmware updated? Any error codes on screen? Does it happen with all inputs or just one? The more context we have, the faster the diagnostic.
Not required, but if your TV is under 2 years old, the manufacturer’s warranty might still cover the repair. We’ll point you back to them and only do the work if you’d rather not deal with the manufacturer’s process.
Friendly dogs are great, but small parts (screws, ribbons, capacitors) and a curious nose don’t mix well. We’d rather you keep them out of the work zone.
It’s a quick one but worth checking: plug something else into the same outlet and confirm it has power. Saves us 5 minutes if the issue turns out to be a tripped breaker.
If you’re in a neighborhood with permit parking, metered street, or no driveway, let us know on the booking call. We’ll plan for parking time so the appointment doesn’t run late.
The flat-rate diagnostic is due at the visit regardless of whether you proceed (credited toward the repair if you do). We accept all major credit cards, debit, Venmo, Zelle, Apple Pay, and cash.
You don’t need to provide tools, parts, or anything else — the truck rolls up stocked. Here’s what comes with us:
If your TV needs a model-specific part not on the truck, we order it on-site and schedule a no-charge follow-up visit to install.
Roughly the same flow every time:
Call 630-421-4064 as soon as you know. We’d rather rebook than show up to an empty house. No cancellation fees if you give us at least 2 hours’ notice. Same-day reschedules are fine — we’ll fit you in later in the week.